Last updated:  July 30, 2019

These Terms of Use (“Terms”) are a legal document that binds you and ICL (“us, “we” or “our”) and governs your use of the website or any website managed or operated by ICL (collectively, the “Site”).  Your access and use of the Site is conditioned on your acceptance and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site.  BY ACCESSING OR USING THE SITE YOU AGREE TO BE BOUND BY THESE TERMS.  PLEASE READ THEM CAREFULLY. IF YOU DISAGREE WITH ANY PART OF THE TERMS THEN YOU MAY NOT ACCESS THE SITE.  You may only use the Site if you are at least 18 years of age or with the full consent of your parent or guardian if you are between the ages of 13 and 17.  Children under 13 may not use this Site at all.

Access to the Site

So long as you comply with these Terms, ICL grants you the nonexclusive, revocable right to access to view and interact with the Site on any computing device and to use the features made available to you.  The Site is provided to you as-is and solely for informational purposes.  The Site is not guaranteed to work on any particular device and may suffer downtime.  Particular areas of the Site may prompt you to accept additional terms.

Ownership; Restrictions

The Site is licensed and not sold or transferred, and ICL reserves all rights not expressly granted in these Terms.  The Site, its content, text, images, look and feel, branding and all other material are the property of ICL and are subject to copyright, trademark and other intellectual property laws.  You may not reproduce or keep any portion of the Site unless we consent in writing.  You shall not: (1) distribute the Site to others; (2) rent, lease, sell, sublicense or otherwise grant anyone else rights in the Site; (3) attempt to decompile, reverse engineer, disassemble or otherwise derive the source code of the Site; (4) modify the Site or combine its code with any other code; (5) use the Site for harassment, threats, abuse, obscene or offensive uses, spam, deceit, cyberattack, or any other malicious or illegal conduct; (6) use the Site to infringe or violate the rights of anyone else; (7) transmit to us any information you are not authorized to provide.

Links to Other Web Sites

As a convenience to you, our Site may contain links to third-party web sites or services that are not owned or controlled by ICL.  ALL THIRD PARTY CONTENT MADE AVAILABLE ON OR THROUGH THE SITE IS PROVIDED “AS IS”, WHICH YOU MAY ACCESS SOLELY AT YOUR OWN RISK, AND ILC SHALL HAVE NO LIABILITY TO YOU FROM SUCH ACCESS.  ICL has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You accept all risk of viewing third party content, and we disclaim all responsibility for third party content, including content you may find offensive, indecent or objectionable.  You acknowledge and agree that ICL shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


Privacy Notice

ICL values your privacy.  This Privacy Notice applies to your general use of the Site. For ICL’s Privacy Policy relating to our Homeless Management Information System (HMIS), please click here.  For ICL’s Entitlements Privacy Practices under HIPAA, please click here.

We may collect information that you provide us when you interact with our Site.  For example:

  • We collect your email address (which may contain parts of your name) when you sign up to receive ICL news and we use that information to send you our news.
  • We can save your correspondence along with name and contact information when you write to us through the mail or email, and we use this to respond to your questions and comments.
  • We also receive your name, email address, and donation information from, a third party, when you donate to ICL. We use donor information to keep a list of donors and to contact you with other opportunities to support ICL.
  • We may see and collect your name, profile and other information that may be accessible when you connect with us on social media (such as Facebook, Twitter, YouTube and Instagram). But bear in mind that your use of those third party platforms is subject solely to the third party privacy and other terms.   ICL is not responsible for your use of social media platforms to connect with us.
  • We also use a third party provider for job application services, such as iCIMS. When you visit our job applications site, you are actually visiting a third party site that helps us process job applications.  We will receive all information you provide to the job site, including name, contact information, work history and other questions.  The job site will send us all the information you provide which we will use according to this Privacy Notice.  However, the job site may use your information in accordance with the job site’s third party privacy policy, which we do not control and cannot be responsible for (see section Links to Other Web Sites).  For example, the iCIMS Privacy Policy is linked here
  • We may provide your personal information to our third party service providers (such as cloud providers, web site hosting providers, data centers and others) who may only use the data to provide us services. We do not otherwise disclose, sell or rent your personal information to third parties without your express consent.

We may use your information to create anonymized aggregate data or enable our website to collect technical and statistical data about our website visitors.  This data does not include your name or email address but it may be tied to your IP address and location.  We may use this information to improve our website and offerings and estimate our audience size and usage, among other uses.

We use internet analytics tools such as Google Analytics to improve our understanding of how visitors interact with us online.  We do not send your personal information to Google.  Google places a ‘cookie’ file on your computer and uses that cookie to collect and aggregate data from you when you interact with our website.  Google, which may have a profile of you from its other sources that we do not receive, provides us with an aggregated, anonymous report about our visitors, their demographics such as age or location, and their behavior while on the website.  We may use the information to understand our user base, tailor our outreach efforts, and improve our Site and our offerings.  Please click the following link for more information about Google’s collection and processing of your data as part of Google Analytics at the following link:


Termination; Disclaimers; No Liability

We reserve the right to change, suspend, disable or terminate your access to the Site at any time for any reason and without notice, with no liability or responsibility to you.  You may terminate your obligations hereunder by ceasing all use of the Site and deleting any content you obtained from the Site.  Your breach of these Terms automatically terminates this Agreement and may subject you to civil and criminal penalties under applicable law, including copyright infringement.

All use of the Internet carries some risk. ICL does not guarantee the confidentiality or security of any communications you have with us over the Internet.  ICL also does not guarantee that all information on the Site is accurate or up to date, and even if notified, ICL is not responsible for any failure to correct any content.  THE SITE IS AVAILABLE TO YOU “AS IS” AND “AS AVAILABLE”, WITHOUT A WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. ICL DOES *NOT* WARRANT THAT THE SITE WILL MEET YOUR NEEDS.  ICL SHALL *NOT* BE LIABLE TO YOU OR ANYONE FOR (1) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR ANY OTHER DAMAGES, REGARDLESS OF THEORY OR CAUSE OF ACTION (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), OR (2) ANY LOSS RESULTING FROM A CAUSE OVER WHICH SUCH ICL DOES NOT HAVE DIRECT CONTROL.  THIS IS TRUE EVEN IF ICL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.  ICL SHALL HAVE ZERO ($0.00) LIABILITY TO YOU FROM YOUR USE OF THE Site.  You agree to indemnify and hold ICL, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against ICL by any third party due to or arising out of or in connection with your use of the Site.

Governing Law

These Terms shall be governed and construed in accordance with the laws of New York, United States, without regard to its conflict of law provisions.  You agree that all disputes shall be exclusively submitted to courts located in or having jurisdiction over New York County in the state of New York.  You agree to waive your right to a jury trial or to join or consolidate your claims against us with any third parties.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Site, and supersede and replace any prior agreements we might have between us regarding the Site.

Changes to these Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.  It is your responsibility to review these Terms fully and to continue using the Site only if you agree to these Terms.  If a revision is material, we will use efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Site.

If you have questions about these Terms, please contact us at