Feedback

Thank you for taking the time to share your concerns. Our goal is to provide consistent, quality services and we take this responsibility seriously. Please email your concerns to complaints@ICLinc.net. This dedicated mailbox is part of the agency’s formal mechanism which clients can express and resolve complaints without interference or retaliation. 

You will receive written notification of the resolution and explanation of any further appeal, rights, or recourse if you remain dissatisfied.  ICL evaluates complaints to improve program outcomes and successes. We value your feedback as we work to provide accessible health care and recovery services for all New Yorkers.