Success Stories

Richard Anemone joined ICL in November 2019 to oversee the management and operations of ICL’s IDD division that includes 12 small group residences funded by the New York State Office of People with Developmental Disabilities (OPWDD). Richard has more than 30 years’ experience in the mental health field working in various agencies in New York City and on Long island. He has worked with both adults and children with intellectual developmental disorders as well as psychiatric disorders in residential and day treatment programs, school settings, clinics and hospitals. He understands the complexities of serving this population having begun his career as a direct support, working his way up as both an administrator and clinician.

Richard has a Master’s degree in psychology and licensed as a mental health counselor in New York State. In his private practice on Long island, Richard provides counseling as well as training, presentations and technical support to individuals, families, groups and organizations.

Jerry Ramos oversees ICL’s Integrated Care division that includes outpatient treatment programs, care coordination, young adult and family housing, outreach and case management, supported employment and the East New York Health Hub. He was promoted to this position in 2019 to provide oversight to ICL’s newly opened Health Hub and to expand integrated care to more effectively address physical and behavioral health issues throughout the agency.

Jerry works in collaboration with five vice-presidents to ensure the effective delivery of a cluster of treatment and support services to individuals, families and children with mental health challenges or at risk of being homeless including the agency’s renowned Family Resource Center. He came to ICL in 2015 after more than 19 years at FEGS (Federation Employment & Guidance Service). He last served as Associate Vice-President for Behavioral Health Residential, New Initiatives and Homeless, overseeing residential programs for people with serious mental illness, substance abuse and chronic health conditions and special employment programs for these populations.

Prior to FEGS, he worked for the New York City Department of Homeless Services and its Human Resources Administration, Adult Services Division. Jerry has a Masters in Social work from Hunter College and certifications in Cognitive Behavioral Therapy (CBT), Recovery and Smoking Cessation, and Special Investigations, among others. Jerry grew up in Puerto Rico. He moved to New York City in 1982 and speaking no English at the time, got his first job as a dishwasher at a Bronx hospital.

Tekscape was the lead service provider strengthening ICL’s cyber infrastructure when ransomware threatened the organization’s ability to serve clients. Tekscape enabled us to quickly move into the Cloud and launch a robust remote working program. The pandemic hit soon after, making the remote program essential to those staff working almost fully remotely and to clients who never experienced an interruption of their care. We celebrate Tekscape for their dedication to our work and as a thought partner for all of ICL’s cyber-based needs.

Jerry Ramos oversees ICL’s Integrated Care division that includes outpatient treatment programs, care coordination, young adult and family housing, outreach and case management, supported employment and the East New York Health Hub. He was promoted to this position in 2019 to provide oversight to ICL’s newly opened Health Hub and to expand integrated care to more effectively address physical and behavioral health issues throughout the agency.

Jerry works in collaboration with five vice-presidents to ensure the effective delivery of a cluster of treatment and support services to individuals, families and children with mental health challenges or at risk of being homeless including the agency’s renowned Family Resource Center. He came to ICL in 2015 after more than 19 years at FEGS (Federation Employment & Guidance Service). He last served as Associate Vice-President for Behavioral Health Residential, New Initiatives and Homeless, overseeing residential programs for people with serious mental illness, substance abuse and chronic health conditions and special employment programs for these populations.

Prior to FEGS, he worked for the New York City Department of Homeless Services and its Human Resources Administration, Adult Services Division. Jerry has a Masters in Social work from Hunter College and certifications in Cognitive Behavioral Therapy (CBT), Recovery and Smoking Cessation, and Special Investigations, among others. Jerry grew up in Puerto Rico. He moved to New York City in 1982 and speaking no English at the time, got his first job as a dishwasher at a Bronx hospital.

Richard Anemone joined ICL in November 2019 to oversee the management and operations of ICL’s IDD division that includes 12 small group residences funded by the New York State Office of People with Developmental Disabilities (OPWDD). Richard has more than 30 years’ experience in the mental health field working in various agencies in New York City and on Long island. He has worked with both adults and children with intellectual developmental disorders as well as psychiatric disorders in residential and day treatment programs, school settings, clinics and hospitals. He understands the complexities of serving this population having begun his career as a direct support, working his way up as both an administrator and clinician.

Richard has a Master’s degree in psychology and licensed as a mental health counselor in New York State. In his private practice on Long island, Richard provides counseling as well as training, presentations and technical support to individuals, families, groups and organizations.

Jeanine Costley provides clinical and administrative oversight for eight clinical programs including transitional shelters and community-based services for homeless or formerly homeless adults and families. All programs support clients transitioning from homelessness to independence through integrated mental and physical health services, trauma-informed and recovery- orientated services, with an intensive case management component. She began at ICL in 2011 as clinical director of Tillary Street Women’ shelter; in 2020, Jeanine oversaw the opening of ICL’s fourth and fifth shelters.

Prior to coming to ICL, Jeanine was a psychotherapist at Brooklyn Center for Psychotherapy; psychosocial coordinator at Doctors without Borders; and Clinical Director of Sanctuary for Families. She has worked with Safe Horizon, the Addiction Research and Treatment Corporation, and Urban Resource Institute Domestic Violence Shelter. Jeanine received a Doctorate in Clinical Social Work from New York University in 2018, her MSW from Columbia University School of Social Work, and Post Graduate Certificates in Fundamentals of Cognitive Behavioral Treatment (CBT) and Advanced Trauma Studies and Treatment from Adelphi University and in Advanced Clinical Practice from New York University.

Jeanine is invited frequently as a trainer and guest lecturer on subjects including trauma-informed care for homeless women of color at NYU and Columbia University. At the 2018 Black and Puerto Rican Legislative Conference in Albany, she presented on “Mental and Physical Health Disparities in Communities of Color.”

Dr. Victoria Pham is a double-boarded physician who implements mission-driven improvements and evidence-based integrated care at the population level. In her experience at Change Healthcare, she collaborated with nearly 300 payer organizations and 5,000 hospital systems to solve systemic issues, particularly through utilization management, care coordination, claim analysis, behavioral health technology, and consulting engagements.

In addition, she is also currently an Assistant Professor at Columbia University, a consultant to the Office of Mental Health of New York State, and a peer reviewer at the Substance Abuse and Mental Health Services Administration (SAMHSA).

Dr. Pham is board certified in Child &Adolescent Psychiatry and General Adult Psychiatry. She holds a medical degree from the Western University of Health Sciences and an MBA from Yale University.

After obtaining a bachelor’s and master’s degrees in physics from Peking University, Hao Wang received a PhD from MIT and an MPA from Harvard University. He served as Vice President of the Research Foundation for the State University of New York, the country’s largest university-related research foundation and Chief Information Officer of SUNY, its largest comprehensive university system.

Hao was partner/managing director of Accenture, responsible for their healthcare practice in Greater China. He served as deputy commissioner of the New York State Office of Mental Health and was group vice president of Kingmed Diagnostics (Guangzhou), one of the most successful private healthcare enterprises in China. Hao helped draft the industry standard for Personal Health Records for the US health insurance industry. He was an adjunct professor and director of mental health informatics at Columbia University.

Robert Gonzalez oversees services for clients across more than 1,500 apartments. He joined ICL in June 2021 from Acacia Network, where he served as Vice President for Transitional Housing, overseeing the day-to-day operations of all NYC Department of Homeless Services contracts and an annual revenue of approximately $111,000,000. In this role, Robert was responsible for more than 1,500 family and 900 single housing units over more than a dozen contracts, as well as providing temporary services for almost 700 individuals across six commercial hotels in Queens.

Robert’s commitment to serving the people of New York over a stellar 19-year career in the public sector was never more evident than in the aftermath of Hurricane Sandy, when he worked tirelessly to help lead the effort to find housing for more than 20,000 people and their pets affected by the storm. Robert has received several leadership awards and been instrumental in helping the city monitor and track program performance across the entire shelter system.

Robert is fluent in Spanish, and earned a Bachelor of Science degree from Empire State College.

Dr. Summers has extensive executive leadership experience in the public health, health care and social justice arenas, across nonprofit, government, for-profit and academic settings. She previously served as the Chief Operating Officer and Vice President for Communications & Publications at the Guttmacher Institute, where she provided vision and creative input for a large team of communications specialists, editors, writers, and digital and design experts. She was responsible for ensuring the high quality of all products and platforms carrying the Institute’s brand, including a wide array of digital and print publications, the website, data visualization, motion graphics and social media. She conducted numerous trainings and workshops around the globe on how to translate research and data into compelling messages for diverse audiences. Dr. Summers also oversaw the development and implementation of the Institute’s 5-year strategic plan, worked closely with the Board of Directors on governance and communications strategy, and served as a leading representative of the Institute with donors and at conferences/events.

Previous to Guttmacher, Dr. Summers was the Assistant Commissioner of Health Planning at the New York City Department of Health and Mental Hygiene, where she identified policy and programmatic opportunities to improve the City’s health care system, and engaged in research, surveillance and program evaluation to guide and inform departmental priorities. During her tenure there, she led the Take Care New York campaign, including all public relations and communications. Previously, Dr. Summers was the Director of Marketing and Public Affairs at Danco Laboratories, a small pharmaceutical company that manufactures, markets and distributes Mifeprex (the abortion pill) in the United States. She was responsible for all media and public relations, patient and provider education, and product marketing.

Dr. Summers received her DrPH in health policy and administration from the University of Illinois at Chicago, where her research was focused on pregnancy intentions and contraceptive decision making among African American couples. She received her MPH degree from San Diego State University and her BS in biology from the University of Utah.

Twiggy Rodriguez has more than twenty years of operational and executive management experience in healthcare. Most recently, she oversaw Total Quality Management for the Public Health Management Corporation, responsible for 350 programs in healthcare, social services, case management, and education, including the Public Health campus at Cedar, formerly known as Mercy Hospital in Philadelphia. Previously, Twiggy was Vice President of Primary Care at Acacia Network in the Bronx, where she used her long experience in integrated care delivery to address health disparities among the 16,000 FQHC patients in the areas of primary care, behavioral health, HIV/HEP C clinics, Medication Assisted Therapy (MAT), health home and care coordination.   

Twiggy has also held key leadership roles at Mobile Health Management, a leading provider of occupational health serving more than 250,000 clients annually, and Columbia University’s Student Health Services.  As a consultant, she has provided business, content development, health promotion, and Electronic Health Record optimization for a variety of clients, including Union Community Health Center and the Embassy of Ecuador.

Twiggy’s experience with accreditation and regulatory organizations includes the Joint Commission, Council of Accreditation (COA), Commission on Accreditation of Rehabilitation Facilities (CARF), Patient Centered Medical Home (PCMH) certification and sustainability activities as well as HRSA regulations, Delivery System Reform Incentive Payment (DSRIP), and NCQA standards. She holds a BA in Liberal Arts from the Instituto Tecnologico Superior de Estudios de Television (ITV), specialized in Healthcare Delivery at Harvard Business School’s Executive Education program, studied Business Analytics at the University of Pennsylvania’s Wharton Aresty Institute of Executive Education, and is a candidate of the Executive Business Excellence program at Berkeley University.

Nikant Ohri joined ICL in 2013 as Associate Chief Financial Officer. He received his Bachelor of Science degree from SUNY Albany. He is responsible for the management and performance of the financial, human resources, payroll, purchasing and entitlements departments and brings over 15 years of nonprofit experience to the agency.

Pamela Mattel joined ICL as Chief Operation Officer in June, 2020. In a distinguished 35-year career in the non-profit sector, Pam has specialized in the integration of primary health care, behavioral health care, and social determinants of health. Most recently, she was Chief Program Officer of the non-profit Public Health Management Corporation, where she managed more than $300 million in revenue and 3,000 employees. PHMC is a diverse and comprehensive service delivery system made up of primary and behavioral health care, health promotion, child welfare, and social services. She was responsible for the coordination, integration and delivery of services to ensure the highest quality care, advance public health outcomes, foster collaborative relationships, and maximize revenue across all areas.

Prior to joining PHMC, Pamela was the Executive Vice President/Chief Operating Officer of Acacia Network, the leading Hispanic non-profit in the country. Acacia Network serves more than 75,000 New Yorkers annually. Pamela oversaw the Acacia Health Neighborhood, a comprehensive integrated continuum of care including six Federally Qualified Community Health Centers, 32 behavioral health outpatient and residential treatment programs, and the transitional and supportive housing division with more than 4,700 housing units. Pamela has led initiatives to increase access and integrated behavioral and primary health care and was an active participant on the New York State Medicaid Redesign Health Disparities and Social Determinants of Health Subcommittees.

Pamela has taught at Hunter College and York College in New York City and was adjunct professor and faculty liaison for Adelphi University’s School of Social Work Master’s Program. She graduated from Columbia University with a Master’s Degree in Social Work and holds certificates in several post-graduate programs.

Jody Rudin has over two decades of experience in the social services sector, working with nonprofits and in government. Before joining ICL, Rudin was the Executive Vice President and Chief Operating Officer at Project Renewal, where she led over 1,000 employees, administered a $120 million budget and oversaw a 15 percent increase in revenue. Prior to her work at Project Renewal, Rudin was Executive Vice President and COO at Damian Family Health Centers, where she led day-to-day operations for a multi-site health center network with 15 locations across the five boroughs. Rudin also had a distinguished 12-year career at the New York City Department of Homeless Services, culminating in serving as Deputy Commissioner, during which time she directed 500 employees and 150 contracted programs. Through her inclusive approach, the agency was able to help place more than 4,000 chronically homeless people into permanent housing, among other accomplishments.

Rudin began her career in public service as a legislative aide to Council Member Christine Quinn, then worked for Housing Works, an HIV and housing services organization. She is a graduate of Emory University in Atlanta and has a Master’s in Public Administration from NYU’s Robert F. Wagner School of Public Service.