About Us
Our Philosophy of Care
OUR MISSION
ICL helps New Yorkers with behavioral health challenges live healthy and fulfilling lives by providing comprehensive housing, health care, and recovery services.
OUR VISION
To be a national model of whole health care for people with behavioral health challenges.
OUR VALUES
A set of core values guides our culture, shapes our goals, and inspires us to always strive for excellence when working with the people we serve.
- Equity and Inclusion – We acknowledge, embrace, and respect differences, fostering an inclusive environment for every individual to contribute and thrive.
- Compassion – We approach every interaction with empathy and understanding, recognizing, and supporting the unique needs of all individuals.
- Integrity – We uphold honesty and transparency in all actions, building trust and accountability across ICL.
- Accountability – We take ownership of our responsibilities, ensuring our actions align with ICLs mission, vision, and values.
- Quality – We are committed to continuous assessment and improvement, delivering high standards in every aspect of our work.
- Growth and Continuous Learning – We encourage continuous learning and development, supporting employees to reach their full potential and drive high quality, innovative work.
We believe all people should have the opportunity to live healthy and fulfilling lives. We take a trauma-informed approach, meeting the people we serve wherever they are, working together to support them in achieving their goals.
We Have Grown!
Check Out Our Latest Impact Report Here.
Because of Your Support, People Get Better With Us!
Our Impact
Twice each year, ICL conducts Healthy Living and Satisfaction Surveys where clients provide important information to guide our work.
Year after year, the results show that what we are doing is making a difference.
As of December 2023, 96% of our behavioral health clients believed they had the power to make changes to improve their physical and 94% believed they had the power to make changes to their mental health.
These outcomes encourage us to continue on the track of whole health care to achieve greater wellness.
In 2017, SAMHSA (federal office for Substance Abuse and Mental Health Administration) selected ICL as one of only three organizations from around the country for its Excellence in Wellness Award for our impact on the health of people living with mental illness and substance abuse.
Each year, ICL conducts a Consumer Satisfaction Survey with our clients. The results of this survey provide us with important information that guides our work.
These outcomes encourage us to continue serving our communities with whole health care solutions that make an important difference in people’s lives.
From Our 2024 Program Participant Survey*
