Our Covid-19 Update
ICL: A Lifeline in Times of Crisis
We believe in a “whole person approach’’ because it works. The evidence is clear in our First Quarter Health Outcomes Report that showed that our focus on the interplay between physical and mental health has led to a further reduction in hospitalizations for both mental health and physical health reasons. And targeted measures introduced at our programs helped clients tackle obesity and achieve lower BMI levels (body-mass index) and address tobacco usage, two very difficult problem areas for people with mental illness particularly during the stressful months of COVID.
As the pandemic took hold of New York City in mid-March, ICL went right to work. We quickly put together a comprehensive plan to address Covid-19 and protect our clients and staff. That is not surprising — coping with the unexpected is what ICL does every day, throughout all of our programs.
What did ICL do to cope with the pandemic?
Staff rallied to put new processes and practices in place to ensure services were never interrupted while following all safety protocols.Rapid Response Flier
Pivoted overnight to telehealth to ensure continuity of care. Consultation and information-sharing helped smooth the transition.Telehealth Booklet
To protect their health and safety, shelter residents across the city were required to move to hotels. For ICL, this meant relocating five programs with some 825 residents. Though this took a great emotional toll for people living with serious mental health challenges, years of displacement and PTSD. They persevered, one group continuing their favorite art program.PIX11 TV Clip
ICL’s Board of Directors generously supported getting special meals to staff working long, difficult hours.
Donations of protective equipment came from near and far. These donations remain important, as the pandemic shows no signs of letting up.
With the ever-changing coronavirus situation, ICL is doing everything we can to stay on top of developments. Our priority is to support the clients in our care and the staff doing this critical work while ensuring the health of the larger community.
We would appreciate any help we receive that will help us serve vulnerable New Yorkers during this time of crisis.