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Institute for Community Living Announces Launch of ICL Hope Center to Improve Access to Mental Health Support

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New Yorkers can call 844-ICL-HOPE for help getting clinical appointments,
housing placements, or to speak with a trained ICL staffer

(New York, N.Y.)—Today, the Institute for Community Living (ICL), a premier innovator of whole health care that serves more than 10,000 New Yorkers each year, announced the launch of the ICL Hope Center, which will help New Yorkers access mental health support and other community resources to meet their needs. New Yorkers can now call 844-ICL-HOPE [844-425-4673] to speak with specially trained staff who will direct them to the appropriate ICL program or other community resources. The ICL Hope Center reflects the organization’s commitment to integrated, whole-person care that is focused on addressing an individual’s physical, mental health, and social well-being.

“Too often, when people reach out for services and support, they’re met with a maze of numbers and agencies to call. They get transferred and put on hold, told to submit forms online or go to a brick-and-mortar office far from where they live or work. The ICL Hope Center streamlines the process for those seeking help. Individuals in need, as well as those helping them – like a social worker or family member – can now call one phone number and be directly connected to the services that will support them in their journey to better health,” said David Woodlock, President and CEO of ICL.

Each year ICL works with New Yorkers struggling with mental illness, substance abuse, and developmental disabilities to be better,
feel better, and live better. The organization provides life-saving mental health and substance abuse services; care coordination;
and temporary shelter and long-term housing for low-income, underserved, and homeless individuals and families in New York City. ICL supports people by providing trauma-informed,
recovery-oriented, person-centered, integrated physical and behavioral health care.

The ICL Hope Center will be staffed live from 9:00AM to 5:00PM, Monday through Friday. Callers will be able to leave a message after hours and on weekends, and a trained staffer will return their call.

“We know that physical and mental health are inextricably linked to social determinants of health, like housing, employment, and access to healthy food. Yet for many New Yorkers, it is nearly impossible to address these needs in an integrated way because our health care system operates in silos. This new, centralized approach reinforces ICL’s commitment to providing whole-person, integrated care. We encourage all New Yorkers who need the vast services that ICL provides to reach out to the ICL Hope Center and allow us to help them get better,” Woodlock added.

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About Institute for Community Living

It is Institute for Community Living’s (ICL) mission to help New Yorkers with behavioral health challenges live healthy and fulfilling lives by providing comprehensive housing, health care, and recovery services. We take a trauma-informed approach—meeting the people we serve wherever they are, working together to support them in achieving their goals.

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